Who processes your data
Soft Hearted Calm Rooms operates the website softheartedmom.mom and the studio desk at Rua Garrett 84, 1200-273 Lisboa, Portugal. Contact: [email protected], telephone +351 21 555 6190. We process personal data as a design studio handling project enquiries and client communications — not as a medical or spa operator.
Data we collect
When you email or call us, we may hold your name, email address, phone number, neighbourhood in Lisbon, room photos you choose to send, and notes about furniture or budgets in EUR. On this site we store only a preference value under the key softheartedmom_lisbon_privacy_v1 when you accept or decline cookies (see Cookies).
Why we use it
- To reply to styling enquiries and schedule site visits
- To prepare mood boards, layouts, and shopping lists for your project
- To issue invoices and keep ordinary business records required in Portugal
- To remember your cookie preference on this domain
Legal bases and retention
We rely on steps prior to a contract (your enquiry) and on our legitimate interest in running a small interior styling practice. Project files are kept for the duration of the commission and ordinarily up to five years afterward for accounting and reference, unless a longer period is required by Portuguese law. You may request erasure where no legal duty blocks it.
Sharing and transfers
We do not sell personal data. We may use email and accounting tools hosted in the EU or under appropriate safeguards. Site hosting may process technical logs (IP address, browser type) under the host’s terms. Room photographs you send stay within the project team unless you approve portfolio use in writing.
Your rights
Under applicable EU and Portuguese rules you may request access, correction, deletion, restriction, or portability of your data, and you may object to certain processing. Write to [email protected]. You may also lodge a complaint with the Portuguese data protection authority (CNPD). Soft Hearted Calm Rooms — quiet room styling for Lisbon homes.